Terms and Conditions

1. Service provider identification (LSSI-CE art. 10)

Owner: Jonathan Bassedas Carrillo
Tax ID (NIF): 40565236K
Address: Camí Age 9, 1.3 — 17520 Puigcerdà (Girona), Spain
Email: info@eluneconnections.com
Website: eluneconnections.com

2. Purpose

Elune Connections is a SaaS platform that enables businesses and professionals (hereinafter, the "Client") to create digital cards for Apple Wallet and Google Wallet, manage a contact database, and send push notifications to their end customers.

Accessing the service implies full acceptance of these Terms. If you do not agree, do not use the service.

3. Registration and account

To use Elune Connections, you must create an account providing truthful, complete, and up-to-date information. The Client is responsible for maintaining the confidentiality of their credentials and for all activity conducted through their account.

Elune Connections reserves the right to suspend or cancel accounts that violate these Terms, without prejudice to any liability the Client may have incurred.

4. Plans and pricing

The prices for each plan are published at eluneconnections.com/#precios and are expressed in euros (VAT not included, unless expressly stated). Elune Connections may modify prices with at least 30 days' prior notice by email. Continued use of the service after the effective date implies acceptance of the new prices.

5. Payment and billing

Payment is processed through Stripe. By providing a payment method, you authorize recurring charges according to the contracted plan. In case of non-payment, access to the service may be suspended until the situation is regularized.

Invoices are available in the administration panel. The Client is responsible for providing correct billing information.

6. Cancellation and plan changes

• Cancellation: the Client may cancel their subscription at any time from the panel. Access to the service is maintained until the end of the billed period.
• Downgrade: the change to a lower plan will take effect at the beginning of the next billing period.
• Upgrade: the change to a higher plan takes effect immediately with a prorated charge for the remaining time in the period.
• No refunds are issued for partial periods unless due to an error attributable to Elune Connections.

7. Client obligations

The Client agrees to:

• Obtain valid consent from their end customers before adding their data to the platform.
• Comply with applicable data protection regulations (GDPR, LOPDGDD) in their capacity as Data Controller.
• Not use the service to send unsolicited communications (spam), illegal, misleading, or harmful content.
• Not attempt to access systems or data belonging to other platform clients.
• Comply with Apple's and Google's acceptable use policies regarding Wallet.

8. Intellectual property

Elune Connections and all its components (software, design, brand, documentation) are the property of Jonathan Bassedas Carrillo. The Client is granted a non-exclusive, non-transferable, and revocable license of use, limited to the purpose of these Terms.

The Client retains all rights over the data and content they upload to the platform (logos, texts, client data), granting Elune Connections a limited license to process them solely for the purpose of providing the service.

9. Limitation of liability

Elune Connections does not guarantee uninterrupted availability of the service. To the extent permitted by law, the total liability of Elune Connections to the Client is limited to the amount paid in the 3 months prior to the event causing the damage.

Elune Connections shall not be liable for indirect damages, loss of profits, loss of data, or reputational damages arising from the use or inability to use the service.

10. Governing law and jurisdiction

These Terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Courts of Girona, expressly waiving any other jurisdiction that may apply. For significant commercial disputes, the Commercial Courts of Girona shall have jurisdiction.

If the Client is a consumer (a natural person acting outside the scope of business), they may bring proceedings before the courts of their domicile in accordance with consumer protection regulations.

11. Acceptable use of the Instagram (Meta) integration

If the Client enables the Instagram integration offered by Elune Connections, in addition to the general obligations of section 7, the Client agrees to:

• Not publicly solicit engagement in the Client's own Instagram posts, Stories, captions, or comments in exchange for loyalty program benefits or any other consideration of the service. In particular, statements such as "comment to earn points", "tag a friend and get X" or equivalents are prohibited. Loyalty program benefits are a private benefit communicated to the end customer solely through their wallet card.
• Not automate comment publishing from accounts controlled by the Client with the purpose of inflating the engagement detected by the platform.
• Configure automated reply messages that are truthful, non-misleading, and compliant with Meta's Community Standards and Platform Policies.
• Comply with applicable laws regarding data protection, intellectual property, and advertising, with respect to the messages configured as automated replies and the operation of the loyalty program.

Breach of these obligations entitles Elune Connections to immediately disable the Client's Instagram integration, without refund, and to report the behavior to Meta if necessary to protect the review status of the application.