Elune Connections

Industry · garages

The annual service, on the exact date, without calling anyone

In a garage the customer comes back when it is due or when something breaks. The first can be scheduled; the second cannot. That is where the recurring business is.

Returns every 6 to 12 months
Ticket high, spaced out
Setup rules + points

Why the calendar rules here

With twelve months between visits, if you do not schedule it you both forget.

The date sets the alert, not you

You schedule the reminder on the day of the service, twelve months out. When it comes round it goes out on its own, long after you have forgotten.

The record holds the car

Plate, model, mileage at the last service and what was done. When they ring, there is no digging through a filing cabinet.

Points soften the high ticket

A €300 service that leaves credit towards the next oil change is a concrete reason not to go to the garage down the road.

What you write to a customer

Four real moments in a garage.

  • A year after the service

    Service due: it has been a year since your last one. Shall we find you a slot this week?

  • Before the MOT

    Your MOT expires next month. If you want it to pass first time, get it checked before.

  • Season change

    Before the cold sets in it is worth checking the battery and antifreeze. Ten minutes and we will tell you.

  • Car ready

    Your car is ready. You can pick it up until 7pm 🔧

How you get it running

The annual rule is the one to build first.

  1. 1

    The card on handover

    Scanned at payment, which is when the customer is standing there with their phone in hand.

  2. 2

    Vehicle details on the record

    Plate, model and service date. With that you can filter for whatever you need: the diesels, the ones due an MOT this quarter.

  3. 3

    The twelve-month rule

    Scheduled on the day of the service. It is what turns a one-off customer into an annual one.

Questions

Can I alert only cars due an MOT this month?

Yes, if you store the date on the record. Filter by it and the alert goes only to those.

What if a customer has two cars?

You can use custom fields for the second vehicle, or create a card per car if you would rather keep them separate.

Can I use it to say the car is ready?

Yes, with a single notification. It is one of the most appreciated uses: it saves the call and the "is it done yet?".

What does it cost with 500 customers?

The plan for up to 1,000 active cards is €48.95 a month plus VAT.

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