Every client has their protocol
The record holds which treatment they are on, which session they are at and when the next one is due. No hunting through a paper diary.
Industry · beauty
Stop the course being abandoned half way
A six-session course dropped at the third is money lost on both sides. The reminder at the right moment is half the work.
Cycle
scheduled sessions
Ticket
high
Setup
CRM + reminders
Why the record beats the promotion
Nobody here needs convincing to come back: they need the date not to slip.
The reminder goes out on its own
You schedule the alert at whatever interval the protocol sets and it sends without anyone watching.
A high ticket needs care, not discounts
Cutting the price of an expensive treatment devalues the rest. Reminding about the session looks after someone who has already paid.
What you write to a client
Four real moments in a clinic.
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Session due
Your fourth session is due this week. Does Thursday afternoon suit you?
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Aftercare
Reminder: no direct sun for 48h and factor 50 even when it is cloudy.
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Course finished
You have completed all six sessions 💜 A maintenance session is due in a month; we will remind you.
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Slot freed
Tomorrow at 11am has just opened up. If it suits you, say the word and it is yours.
How you get it running
Record first, alerts second.
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1
The card on the first visit
Scanned in the consulting room, while the consent form is being filled in. No need to ask for a phone number to reach them.
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2
The fields of your protocol
Treatment, current session, skin type, allergies. Whatever you need, and you can filter by it afterwards.
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3
A rule per treatment
One rule per protocol: at 21 days, at 30, a month after finishing. Set once and reused for everyone.
Questions
Can I store health data on the record?
That is special category data with its own GDPR requirements. Store the minimum and check it with whoever handles your data protection; the privacy policy sets out the framework.
What if a client does not want alerts?
They delete the card and stop receiving them. You can also exclude them from the filter without deleting their record.
Does it work for session packages?
Yes. The package runs on points or on stamps, depending on whether you would rather count sessions or spend.
What does it cost with 400 clients?
The plan for up to 1,000 active cards is €48.95 a month plus VAT.
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