The patient sees the sessions left
Without asking at reception and without arguments about how many they had used. It is deducted when the session closes and they see it on their phone straight away.
Industry · physiotherapy
The patient gets better, stops coming, and returns six months later worse
Discharge is not the end of treatment, it is where maintenance begins. The session pack lives on their phone, and the check-up reminder goes out on its own at three months.
Comes back every
1 week to 3 months
Ticket
high per pack
Setup
pack + check-up
The pack, on the card and not on paper
A ten-session pack written on a card at reception gets lost, disputed and forgotten. In the wallet, it does not.
The check-up reminds itself
Three months after discharge the message goes out. That is the difference between a patient who comes back for a check-up and one who comes back with the same injury.
The record holds the reason, not the diagnosis
"Shoulder" and "post-op knee" are enough to filter and message. There is no need to keep clinical records here, and it is better not to.
What you write to a patient
Four real moments in a clinic.
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Last session of the pack
One session left on your pack. Shall we book the next one now or leave it until you need it?
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3 months after discharge
It has been three months since your discharge. A check-up now saves starting over.
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Cancellation gap
Tomorrow at 10 am just freed up. If it suits you, it is yours.
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Before the season
Pre-season is starting. If you are increasing load, get checked before rather than after.
How it gets running
Set up at reception, in one afternoon.
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1
The QR at reception
When they buy the pack, the patient scans and the card lands in their wallet with the sessions loaded.
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2
Each session, one deduction
Closing the session takes one off. The patient sees the updated balance and "I think I had three left" disappears.
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3
The three-month rule
Set once against the discharge date. It is the message that brings back the most appointments of the whole setup.
Questions
Can I store clinical data on the record?
You can, but we recommend against it. Health data is a special category under the GDPR and calls for a different legal basis and different safeguards. For messaging and for tracking the pack, a generic reason for consultation is enough.
I work with insurers. Does it fit?
For private patients and for the pack, yes. Insurer work carries on through its own channel; this does not replace it, it runs alongside.
What if the pack expires?
You can set an expiry date and message before it arrives, which is what prevents the argument at the desk.
What does it cost with 250 patients?
That falls in the up-to-300-active-cards plan: €24.95 a month plus VAT. Up to 20 is free.
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